Refund Policy

Introduction

At Better Quill, we prioritize customer satisfaction. Our AI generation services allow you to work with text-to-text, text-to-image, and image-to-text features, powered by our flexible credit system. This article outlines our refund policy to ensure you understand how we handle refunds when issues arise.

How the Credit System Works

Our services are designed to operate using a credit system, where each transaction—whether generating text, creating images, or converting images back to text—costs a certain amount of credits. Once you purchase credits, they are added to your account balance, which can then be used at your discretion for various AI generation tasks.

Refund Eligibility

Refunds are granted under the following conditions:

  • Technical Issues: If a significant technical issue occurs that prevents you from receiving the correct output (e.g., failed generation, corrupted files) and the problem is not resolved by our support team.
  • Duplicate Transactions: If you accidentally purchase credits twice due to a technical error on our platform.
  • Unused Credits: Refunds for unused credits may be considered if requested within 3 days of purchase and if the credits remain completely unused.

Non-Refundable Cases

Refunds may not be available in the following situations:

  • Used Credits: Once credits have been used for successful generation, they are non-refundable.
  • User Error: Refunds may not be issued for errors caused by user input, such as providing incorrect information or generating unintended content.
  • Trial Period: If you’ve already utilized a free trial or promotional credits, further refunds for paid credits may be restricted.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Submit a request through our customer support portal, providing your account details, proof of transaction, and an explanation of the issue.
  2. Review Process: Our team will review your request within 5 - 7 business days and determine if a refund is warranted.
  3. Refund Approval: If approved, the refund will be processed back to your original payment method within 7 days.

Conclusion Our goal is to ensure that you have a seamless experience with our AI generation services. We aim to resolve any issues promptly and fairly while adhering to the policies outlined above. If you have further questions about our refund policy, please don’t hesitate to reach out to our support team.